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Dear Michele

Thank you for your invoice for the final payment for the kitchen refurbishment.

We’d like to thank you and Mark for your help in getting this done and for all the hard work Lee put in.  Needless to say, we’re delighted with the result.

Yours sincerely

Peter Bartlett

Dear Michele & Mark

Please find enclosed our cheque for the final payment on the landing and bedroom cupboards.  We are very pleased with the finish so again a big thanks to the Southwood Team.

Yours sincerely

Richard Thorpe

Dear Michele & Mark

We wanted to say how delighted we are with our new kitchen and ensuite.  The whole experience from start to finish was seamless and you made it fun too.  You listened to all our ideas and you came up with some good ones too.  Lee, Geoff and Andy were all a pleasure to work with.

We have enjoyed showing the kitchen and ensuite off to friends and family.  They can’t believe the transformation and neither can we, it’s almost as if we’ve moved house it’s all so lovely.

We look forward to working with  you again in the future when it is time to replace the bathroom.

Wishing you every success in your new premises.

Claire and Adrian

Dear Mark & Michele

Please find enclosed my final cheque.  I would just like to say how delighted I am with the kitchen and bathroom.  Your workforce are a lovely bunch of chaps, I can’t name them all, my memory isn’t very good!  They all turned up on time, treated my house as if it was their own and most importantly did a first class job.  I will have no hesitation in recommending you in the future.  I hope your premises move in going well and hope to see you again soon.

Best wishes

Anne Hellier

Dear Mark

Attached is the cheque for the work you have done to our kitchen which we are pleased with.  Please thank Lee the new kitchen looks lovely.

Yours truly

Barbara & Dennis Haig

Dear Mark & Michele

Please find enclosed our cheque as full and final payment for our recent kitchen refurbishment by your goodselves.

Needless to say, Rita and I were thoroughly delighted with the finished result and have to compliment you on your professionalism and courtesy shown by you and your staff – a very rare commodity these days!

We now look forward to our next project with you – the box room shelving units on your return from your holidays.

With our very kind regards

John & Rita Coombs

Michele & Mark

Mark sorry I was out earlier – wanted to show you my ‘amazing kitchen’.  I love it and although the hob wasn’t in my original “budget” it was well worth it as it blends everything else together beautifully.

It was a pleasure to meet you both and Lee, who was brilliant and the tidiest man I have very mett!!

Needless to say I will be recommending Southwood Kitchens to anyone who will listen and know where to come for any future jobs.

Thanks for everything and I will you all continuing success with your business and new showroom.

Take care


Dear Michele & Mark

We would like to take this opportunity to thank the ‘Southwood Team’ for all their hard work in giving us our beautiful new kitchen which has exceeded all our expectations.  From the design, the products themselves, to the fitting and to the friendly and helpful service we’ve received, it’s been a pleasure.

You can be sure we are only too pleased to show off our new kitchen and have and will recommend Southwood to all our friends and family and to anybody that asks.

Best wishes

Joan & Richard Thorpe

Dear Michele

We are both very pleased with our new kitchen which is certainly a vast improvement over the old one; we are still getting used to locating items in all of the new cupboards and drawers!

We would be very pleased for you to come and have a look.  

With best regards

George & Kathy

Dear Michele & Mark

The kitchen is now complete – many thanks to all of your team.  We are very pleased with the result - it is just what we wanted.  It was a pleasure working with you.

Best wishes

Rosemary & Derek

Morning Michele

Just a quick note to say that the kitchen is wonderful and thank you both and Lee for doing such good work.

Kind regards


Dear Michele

Please find enclosed our cheque in final settlement.  We are very pleased with the final result and would like to thank everyone who worked on it.



Dear Mark Michele & Team

Thank you very much for all your efforts and attention to detail resulting in a superb kitchen and downstairs cloakroom with which we are highly delighted.

All the work was carried out with great care and consideration to minimise disruption to our daily kitchen routine.

It was a pleasure to have such a friendly team in our home.  Thank you all.

Mike & Pauline Spratt

Hi Michele

Hope you are well and that your move is proceeding smoothly.  The new owners have moved in and all seems to have gone well.  My thanks to you and your team for a successful installation, I know it was quite stressful for all of us at times but alls well that ends well and I would certainly recommend you to others as it was a pleasure to deal with you.

Kind regards


Apex Masonry Contractors Ltd

Dear Mark & Michele

We are writing to let you know how thrilled we are with our new kitchen, the transformation is amazing.  Everyone in your team obviously takes great pride in their work and was easy to get along with.  Right from the first meeting you were able to accommodate our wishes and give us the kitchen we wanted.  Any problems that came to light along the way were soon sorted out to our complete satisfaction.

If any of your possible future customers would like to view your handiwork we would be more than happy to show off our kitchen to them.

Thank you so much for all your hard work.

Mike & Mandy Saunders

Dear Michele

Mark fitted out last kitchen in 1988.  It was still in good condition but dated and my needs are now different.

Therefore it was Mark I chose to plan and fit a new kitchen this year.  

The work has been completed quickly and smoothly.

Lee and Wayne, the fitters, who were very considerate, clean and efficient always made sure things were right for me.

Thank you all very much, I am enjoying my new kitchen.

Yours sincerely

Jill Chalmers

Dear Mark & Michele

I would like to thank you both for the fantastic job you have done on my new kitchen and bathroom.

It wasn’t the easiest of spaces to work – being so small and I am thrilled with the end result and what has been achieved.  It certainly has been brought up to date, although in keeping with the age of the house and most importantly I now have a washing machine that belongs in the 21st century!

Please also pass on my special thanks to Lee and Andrew for all their hard work.  I get so many compliments from everyone who sees it and they can’t believe it is the same space!  The new back door and the bathroom tiles always get noticed and complimented.

Thanks too for tidying up thoroughly before you left every evening.  It was much appreciated.

I will certainly recommend you to friends.

Best regards


Hi Michele

Sorry I’ve not called you yet but I only returned from Germany on Friday and then of course it was Bank Holiday and I had a house-full!

Anyway I just wanted to let you know how thrilled I am with the kitchen.  It was wonderful to walk back after being away for the week and to find everything finished.  I am so delighted with it, it looks stunning.  I’ve attached some pictures for you, but of course as I’ve said before as you were so instrumental in helping with all the choices I’d love for you to pop round when you have the opportunity to see if for yourself.  The granite work surfaces look amazing and really make the kitchen.

I had a dinner party on Sunday evening and friends for lunch yesterday and I am the envy of my friends and family.

Please pass on my thanks to Andy and Richard for their excellent service..

Thank you so much for all your excellent advice and guidance and of course Mark’s too.

Kind personal regards


Dear Mark & Michele

Please find enclosed our cheque representing the final balance due for our kitchen installation.

We are delighted with the result which looks great, works well and provides us with much improved space utilisation.  It reflects a high standard of workmanship by you and your team.  We are also appreciative of the considerable time which you spent with us reviewing options and ideas in the weeks leading up to the point at which we made our decision to proceed.

Please accept our congratulations for building such a pleasant and customer focused installation team.  Without exception everybody appeared to work well together to achieve minimum disruption to our day to day living whilst the work was in progress.

We also take this opportunity to congratulation you on your 25th anniversary year of Southwood Kitchens and wish you many more years of success in the future.

Yours sincerely

John & Maureen Hunt

Michele & Mark

Thanks for a great job.  I’ll call as soon as I get the next one going.  If you ever want a reference for prospective new clients feel free to give them my number.

Best wishes


Dear Mark & Michele

Thank you for sending us the final statement for supplying and fitting our new kitchen and utility room.  A cheque in full settlement is enclosed, but it would be quite wrong not to take this opportunity to let you know how much we have appreciated the service you have provided.

From the moment we walked into your shop and spoke to Michele we were impressed with the knowledge of your products and the manner in which Michele explained things without pushing a sale in one direction or another.  She really created a good image, and after our bad experience elsewhere, she was joy to meet.

From this excellent start we have been really impressed by the way you and Lee have gone about the business.  Your care for our property, helpful manner, and positive responses when we had a change of mind or an unexpected snag occurred was a real credit.  We were also very impressed by the way you kept things tidy and we never felt our home was intruded.

Thank you for all that.  We would be very happy for you to use this letter as evidence of your workmanship.

Finally can we wish you and your family a very happy Christmas a healthy and rewarding New Year and your business every success.

Eddie & Marion Smith

Dear Michele

Please find enclosed our cheque for the final bill for the work to our kitchen.  We are really pleased with the outcome.  I have already recommended your business to a friend.

Thanks very much


Ann Bauer

Dear All

Just wanted to take the opportunity to thank you so much for making our ‘dream kitchen’ come true!  Despite the huge upheaval of having a new kitchen you still made sure we had everything we needed at the end of each day and left it tidy!

We’re going to miss seeing you everyday, you’ve all been brilliant to have around and we’ve enjoyed some good laughs too.

Thanks again for a first class service, when are you free to do our utility room?!

Emma & Ian

Hi Michele

Many thanks for a great job done by Lee.  Please pass on my thanks to him.  He took great pride in his work and we were very pleased with the results.



Dear Michele & Mark

It was a nice surprise to come home and find everything finished off today.  Thank you very much for a completely rejuvenated kitchen and especially for your good humour, patience and tenacity in getting the job completed and beautifully.

I presume that you know already that you have a winning formula in the way you work together, and how the extra care you take makes a huge difference to a customer.  Sadly so many people in business just don’t give that so for me it was really refreshing.

I wish you both and your family bags of success for the future and if anyone mentions kitchen refit I will be recommending you for sure.

Thank you

Deirdre Nolan

Dear Mark & Michele

I’m really pleased with my kitchen,  Please pass my thanks on to Lee and Wayne.

Kind regards

Ellie Golding

Dear Mark & Michele

Thank you both so much for my lovely kitchen.  It looks fantastic!  I shall be recommending you to all my mates!

Thanks again


Dear Michele & Mark

Thank you so much for organising and fitting our bedroom furniture.  We are really pleased with the finished result and appreciate you fitting us in when you are so busy.

Kind regards


To Mark

Many thanks for all the extra jobs you have done for me, in addition for making such a great job of my kitchen.  Thank you for being such fun to know!

Best wishes

Sandra Hunt

Michele, Mark and Andy

Thanks so much for everything in the fitting of our kitchen.  We are very pleased with it and is being much admired!

Best wishes

Sue & Keith

Dear Mark

Please find enclosed my cheque to settle my account.  Many thanks for the brilliant job you have done and for your patience!!


Grace Poulter

Dear Mark & Michele

Enclosed is a cheque to cover the final payment for our new kitchen.

I would like to thank you and all the various workmen involved for all your hard work.  You have always been most helpful putting right any little thing and suggesting other improvements.

All the best

Jane & Larry Janoo

Dear Mark

I am writing to thank you for the professional job you have done in replacing the worktops and door fronts in my kitchen.  I am very pleased with the finished result which has really brought my kitchen up to date.  I should also mention how impressed I have been with the quality of the original kitchen you installed back in 1987 and that it hasn’t been necessary for me to replace the cabinets to achieve this transformation.

I would be happy to recommend you and your business.

Yours sincerely

Shirley King

Dear Mark and Michele

We recently asked you to carry out some improvements to our property.

You started with upgrading our kitchen by installing new worktops, doors plus a new cooker, followed by new wall and floor tiles.

We were so pleased with your work on the kitchen, we next asked you to upgrade our bathroom.  This consisted of removing the bath, repositioning the toilet, including major modification to the outside waste pipework.  You then installed a power operated shower where the toilet had been, toilet where the bath had been and a new washbasin suite.  The was followed by wall and floor tiling.

May we say that we are delighted with the finished result.  Your kitchen fitter (Lee) did an excellent job in the kitchen, was most courteous and left the kitchen clean and tidy at the end of each day.

With regard to the bathroom Mark carried out the majority of the work, assisted on the electrical side for both kitchen and bathroom by Andy, this was also an excellent job.

We feel that your company is a well run local family business with Michele co-ordinating work from the office shop in Cove.

The whole experience was pleasant and there was no major disruption to our daily life.

We would not hesitate to recommend this company to anyone contemplating an upgrade to their kitchen or bathroom.

Many thanks

Yours sincerely

Gordon & Sylvia

Dear Mark & Michele

Jeff and I are writing to express our sincere thanks for your help and support during the installation of our new ‘Southwood’ Kitchen, although we are sorry to say goodbye to our old ‘Southwood’ kitchen installed in 1989!

As you know we are absolutely delighted with the finished result and we now have a kitchen that is the envy of all our friends and neighbours.

Your advice at the planning stage was invaluable.  With your help our original thoughts were modified and the many ideas you put forward have worked a treat.

Your team of skilled workers have helped produce a first-class kitchen.  We would particularly like to mention Lee, whose eye for detail and perfection was incredibly impressive and also Andy who worked so hard on the complicated electrics.  The friendly and reassuring manner of all involved tilers, painters, underfloor heating installers made the inconvenience so much easier to cope with.

Thank you so much once again.  You have proved that the small family run business can easily compete with the multi-national businesses.  I really do not believe that any other kitchen company could have produced a finished result of such a high standard.  If any future customers would like to drop in and see our kitchen we would be delighted to show it off to them.

Kind regards

Chris Smith

Dear Mark

I am writing to thank you and your ‘team’ of workers, who installed my new kitchen.

I am delighted with it, and even getting used to the fan oven.  The plate rack is great and much better than the one I had and the trivet is very useful.

With thanks

Yours sincerely

A Dolding

Hi Michele

Just wanted to say a big thank you to Mark, Lee and yourself at Southwood Kitchens for our lovely new kitchen.  A special thank you to Andrew for all his help with the electrics.

We are thrilled with it, you have done a great job.

I am attaching some photos, so that you can see the finished product!

I am looking forward to Mark doing our downstairs bathroom now.

Thank again

Gill & Pete Elliott